Refund policy

Return & Refund Policy – RimaInez Design

Designed with intention. Worn with purpose.

At RimaInez Design, each item is made for you once your order is placed.

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 Returns & Exchanges

Because all items are made to order, we do not accept returns or exchanges for:

• Wrong size selected

• Change of mind

Please review sizing carefully before purchasing.

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 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right.

Please contact us within 7 days of receiving your order.

Include:

• Your order number

• A description of the issue

• Clear photos of the item

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Refunds & Replacements

If your claim is approved, we will offer:

• A replacement item, or

• A refund to your original payment method

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Lost Packages

If your package is marked as delivered but you did not receive it, please contact the shipping carrier first. If you still need help, reach out to us.

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Contact Us

For any issues or questions, please email:
rimainez.design@gmail.com